The Company may, at its discretion, provide a free quotation where the scope of Works can reasonably be determined from a brief site visit or information supplied by the Client. Where further investigation, diagnostic work, site attendance, drain tracing, exploratory work, fault-finding, design input, or detailed scope development is required, the Company reserves the right to charge for such time and services at its standard rates. The Company will notify the Client before undertaking any chargeable assessment work.

Quotes are valid for thirty (30) days unless otherwise stated in writing. The Company reserves the right to revise a quotation where supplier pricing materially changes prior to acceptance. The Company may withdraw or amend a quotation at any time prior to acceptance.

Quotes are based on visible site conditions and information available at the time of quoting, including any plans, specifications, measurements, or photographs supplied by the Client. Where pricing is prepared based solely or substantially on photographs or information supplied by the Client and no physical site inspection has occurred, the quotation is conditional upon site verification.